Refund policy

Returns & Exchanges

At Vionora, we want you to love what you wear — and to trust it completely. If something isn't right, we're here to make it right.

RETURNS
You may return any piece within 7 days of delivery. To be eligible, the item must be unworn, undamaged, in its original condition, and returned with its box, and certificate where one was provided.

To start a return, message us on WhatsApp or email us within 7 days of delivery, and we'll guide you through the simple process.

REFUNDS
Once we receive and inspect your returned piece, we'll confirm your refund within 5–7 working days, issued to your original payment method. Shipping charges, if any, are non-refundable.

EXCHANGES
Within 7 days of delivery, you may exchange any piece for a different one at full value, on the same conditions as returns.

Beyond the 7-day window, our lifetime exchange applies exclusively to neckpieces (necklaces and malas) — offering 70% of the original value toward a new piece, at any time. Earrings, rings, bracelets, and chains are not eligible for lifetime exchange.

RETURN SHIPPING
For returns and exchanges by choice, return shipping is arranged by the customer. If a piece arrives damaged, faulty, or incorrect, we cover it fully — and we'll make it right at no cost to you.

MADE-TO-ORDER PIECES
Because made-to-order and customised pieces are created specially for you, they cannot be returned or exchanged — though they remain covered by our authenticity guarantee.

THE VIONORA PROMISE
Beyond returns, every Vionora piece carries our lasting promise: if it is ever proven not genuine, we refund you in full.

Additionally, our lifetime buyback — exclusively for neckpieces (necklaces and malas) — lets you return the piece to us at any time for 35–50% of its value, based on condition.

Questions? Message us on WhatsApp — we're a small team, and we answer personally.