Terms of service

Terms of Service

Welcome to Vionora. By accessing or using our website (vionorajewels.com) and placing an order with us, you agree to the following terms. Please read them carefully.

1. ABOUT US
Vionora Pearls & Gems ("Vionora", "we", "us", or "our") is a jewellery brand based in Surat, Gujarat, India, offering pearl and gemstone jewellery through our website and other channels.

2. PRODUCTS
We make every effort to display our products, colours, and details as accurately as possible. As pearls and natural gemstones are products of nature, slight variations in colour, shape, size, and texture are natural and are not considered defects — they are part of what makes each piece unique. Product images are for reference and may vary slightly from the piece you receive.

3. MATERIALS & DESCRIPTIONS
Our pieces feature genuine freshwater cultured pearls and natural gemstones, set in gold-polished or silver-polished alloy, unless otherwise stated. Where a piece is described as containing a specific precious stone, that description is accurate to the piece. Certificates of authenticity are provided with neckpieces; all pieces are genuine and backed by our promise.

4. PRICING & PAYMENT
All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise. We reserve the right